faq

ITEMS ARE INTENDED FOR TOBACCO USE ONLY AND MAY REQUIRE AN ADULT (21+) SIGNATURE UPON DELIVERY

SHIPPING

  • Shipping estimates are from the time of shipping, not always the same time that your order is placedWe typically ship orders within 1-2 business days. If items in your order are on backorder (noted on the product page), your full order will ship together when item(s) is/are back in stock.
  • As a small business, we cannot take responsibility for items lost in the mail - but we will always do our best to make sure you're happy and find a resolution. 
  • Shipping charges are calculated based on the total weight of your order. 
  • In the very rare case that an item breaks during transit, please keep the packaging as you opened it and contact us at hello@elevatejane.com for further instructions. All damaged items must be reported along with photos within 2 days of package delivery.

RETURNS + REFUNDS

  • For sanitary reasons, we do not accept returnsIf you are unhappy with your purchase, please contact us and let's talk about it!
  • Please report any defected items within 7 days of receipt. 
  • Do not ship items back without emailing us first - we will not accept returns without authorization.

OTHER FAQ

  • We are unable to change anything on your order (add/remove items, address, add apartment number, shipping speed) after it's been submitted so please make sure you fill out the fields completely and correctly.

THANK YOU 

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