faq
ITEMS ARE INTENDED FOR TOBACCO USE ONLY AND MAY REQUIRE AN ADULT (21+) SIGNATURE UPON DELIVERY
SHIPPING
- Shipping estimates are from the time of shipping, not always the same time that your order is placed. We typically ship orders within 1-2 business days. If items in your order are on backorder (noted on the product page), your full order will ship together when item(s) is/are back in stock.
- As a small business, we cannot take responsibility for items lost in the mail - but we will always do our best to make sure you're happy and find a resolution.
- Shipping charges are calculated based on the total weight of your order.
- In the very rare case that an item breaks during transit, please keep the packaging as you opened it and contact us at hello@elevatejane.com for further instructions. All damaged items must be reported along with photos within 2 days of package delivery.
RETURNS + REFUNDS
- For sanitary reasons, we do not accept returns. If you are unhappy with your purchase, please contact us and let's talk about it!
- Please report any defected items within 7 days of receipt.
- Do not ship items back without emailing us first - we will not accept returns without authorization.
OTHER FAQ
- We are unable to change anything on your order (add/remove items, address, add apartment number, shipping speed) after it's been submitted so please make sure you fill out the fields completely and correctly.
THANK YOU