ITEMS ARE INTENDED FOR TOBACCO USE ONLY AND MAY REQUIRE AN ADULT (21+) SIGNATURE UPON DELIVERY

SHIPPING

• Shipping estimates are from the time of shipping, not always the same time that your order is placed. We typically ship orders within 1-2 business days. If items in your order are on backorder (noted on the product page), your full order will ship together when item(s) is/are back in stock.
• As a small business, we cannot take responsibility for items lost in the mail - but we will always do our best to make sure you're happy and find a resolution. 
• Shipping charges are calculated based on the total weight of your order. Most packages are shipped via USPS, and a tracking number will be emailed to you upon shipment. Some packages will ship via UPS. 
• Our website is offering domestic (United States) shipping the moment.
• For international orders, email us at hello@elevatejane.com with your order and shipping address. 
• International shipping on the website will be back soon!
• In the very rare case that an item breaks during transit, please keep the packaging as you opened it and contact us at hello@elevatejane.com for further instructions. All damaged items must be reported along with photos within 2 days of package delivery.

RETURNS + REFUNDS

• Due to COVID-19 sanitary + safety concerns, we are not currently accepting returns. If you are unhappy with your purchase, please contact us and let's talk about it!
• Please report any defected items within 7 days of receipt. 
• Do not ship items back without emailing us first - we will not accept returns without authorization.

THANK YOU